THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Improving the Consumer Experience (2 minute read) “Customer Service should not be a department – it should be the entire organisation!” TONY HSIEH – CEO ZAPPO’S That so many individuals and companies get customer service wrong is almo... Customer Service
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Building Customer Engagement (1 minute read) “We see our customers as invited guests to a party, where we are the hosts.” JEFF BEZOS – FOUNDER, AMAZON We’ve all had a poor customer experience, and we’ve most likely shared that ex...
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Key Principles of Influence in Consumer Behaviour (1 minute read) In his bestselling book, ‘Influence, The Psychology of Persuasion’ , Professor Emeritus of Psychology & Marketing, Robert Cialdini, collated years of research on social influence into ...
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Going Beyond Vanilla (1 minute read) Whether you consider a dining experience or consultation with an advisor, good service is now the minimum expectation. In the world of restaurant hospitality, Daniel Humm and Will Guid...
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group 5 Customer Service Superpowers (1 minute read) Great customer service continues to be a key differentiator between businesses and individuals. Here are some of the superpowers which can help you and your team or company stand out f... Customer Service
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group The Chill of Change (1 minute read) “It’s not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” CHARLES DARWIN Whether it’s moving house, a new job role, or new...
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Achieving Goals through Change (1 minute read) “If you don’t like change, you’ll like irrelevance less!” Achieving desirable goals requires thoughtful consideration about what you want and identifying what is standing in your way. ... Goals
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Success and Resilience (2 minute read) “Greatness is not intelligence. Greatness comes from character, and character isn’t formed out of smart people. It’s formed out of people who suffered.” JENSEN HUANG, CEO OF NVIDIA As ...
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group The Opportunity to Improve (1 minute read) During an interview with thought-leader and author Simon Sinek, he was asked, “What do you advise people who are struggling with change?” His response provided insight to how people re...
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Leadership Behaviours (1 minute read) While the skilled worker is a highly valued member of any organisation, it’s the behaviours and actions of leaders which set them apart from their underperforming counterparts. When as... Leadership
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Leadership Lesson #1 (1 minute read) “Failure is not the opposite of success, it’s part of success!” ARIANNA HUFFINGTON Some of the greatest lessons in the ongoing learnings of leadership, arise from errors, mistakes, and... Leadership
THE MARKETING SALES GROUP PTY LTD, The Marketing Sales Group Leadership v’s Leave-the-Ship (2 minute read) Nearing the end of the Heroic Age of Exploration in 1914, Captain Ernest Shackleton lead a crew of 27 skilled and intrepid explorers to the Antarctic in a quest to be the first team to... Leadership
