Customer Service Excellence
Course Module
In this engaging and informative program, you will learn to appreciate and understand how the attitude and behaviours of staff directly impacts upon the customers experience, which directly affects the success of the business. Discover how your engagement with customers can establish trust, while encouraging positive feedback that further endorses the brand and its staff.
Program: Customer Service Excellence
Chapters
- Essentials of great CSX
- Understanding the Consumer
- Communication Skills
- Creating the Ideal CSX Culture
- Continuous Improvement
Learning Outcomes
On completion of the Customer Service Excellence Module module, participants will be equipped to;
- Identify the characteristics of excellence in customer engagement.
- Develop and model strategies for addressing and resolving customer concerns.
- Enhance personal communications skills, while improving customer engagement.
- Learn the key ingredients for positive organisational culture in readiness to apply them into their workplace.
- Adopt practices to incorporate innovation and continuous improvement into the workplace.